• Once an item has been sold and subsequently shipped, the transaction is considered finalized, and as such, we regret to inform that such items cannot be returned for a refund. This rule is in place to ensure the integrity of the purchase and to maintain fair business practices.
• In instances where the purchased item may need to be exchanged, we offer a 14-day period post-purchase during which the customer can initiate an exchange. However, please note that exchanges are only honored with the presentation of the original receipt, which acts as a proof of purchase. We highly recommend all our customers to keep their receipts until they are completely satisfied with their purchase, as we would not be able to process exchanges without it.
• As for orders shipped overseas, we unfortunately do not accept returns. The logistical challenges associated with overseas returns and the additional costs involved make this an unsustainable practice. We urge our international customers to choose their purchases wisely and ensure they are fully satisfied before proceeding with the order.
• On the topic of repairs, if an item requires repair within the first month of purchase, we will undertake the necessary repairs without any additional cost to the customer. We pride ourselves on selling high-quality products, and this one-month free repair service stands testament to our commitment towards customer satisfaction.
• Lastly, we would like to draw your attention to our policy regarding purchases made at our Caravelle boutique in the United Arab Emirates. Any merchandise bought from this location cannot be returned or exchanged at other Caravelle Boutiques outside the UAE. This is due to the specific administrative and regulatory procedures in place at our UAE location. As a result, we kindly ask all our customers to abide by this policy and make any necessary returns or exchanges at the original place of purchase within the UAE.